Now Hiring - Call Center Representative in Woburn, MA

About us

Rite Window is a business in Woburn, MA.

If you are good at what you do, you can work anywhere. If you are the best at what you do, call Rite Window...Right now!

Rite Window is one of the largest home improvement companies in the region. Our Call Center Representatives are a big part of our success. With a very competitive hourly wage, and uncapped commission potential, our most solid team members can earn anywhere from $50,000 to $80,000 plus annually!! And...we will pay to train you in one of the most successful training programs developed!

You don't want to miss out on this opportunity to join one of the fastest growing home improvement companies in the United States!

We are seeking Call Center Representatives to join our team. You will be responsible for providing excellent customer service, answering incoming calls, and resolving customer inquiries in a timely and professional manner. You have excellent communication skills, are able to multitask, and possess a strong work ethic. You are passionate about helping customers and committed to providing exceptional customer service.

What you will do:

• Answer incoming calls and provide customer service.
• Communicate with customers to ensure quality appointments are issued to sales representatives.
• Provide accurate information about products and services.
• Schedule, reschedule and dispatch appointments as needed.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain customer records and update customer information in the customer service database.
• Identify and escalate priority issues to the appropriate personnel.
• Provide feedback on the efficiency of the customer service process.
• Follow up with customers to ensure their satisfaction.

What We Offer You:

• Competitive base hourly wage plus commissions which are uncapped!
• Receive state of the art, employee focused, PAID training!
• Weekly trainings and support to ensure you have every resource needed to succeed!
• A consistent full time schedule which includes Mon-Friday shifts and rotating Saturday and Sunday shifts.
• Full Time benefits, which include Health, Vision and Dental coverage, along with PTO, and 401k with a company match!
• A team of talented, professional, and fun individuals who enjoy what they do!
• Career development and growth!
• Represent high quality products with the leading professionals in the industry

What You’ll Bring:

• High class customer service experience
• Excellent computer and voice skills with attention to detail
• Positivity, Flexibility, Determination and a persuasive personality
• High energy and willingness to learn
• Must be tech-savvy and familiar with data entry and Microsoft Office

Rite Window provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Woburn, MA 01801: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person